Assessment of the quality of service in the field of real estate transactions: modern methodological approaches
https://doi.org/10.25206/2542-0488-2023-8-3-131-137
EDN: IEYCPY
Abstract
This article discusses topical issues related to the assessment of the quality of service in the field of real estate transactions, in particular, the theoretical and methodological approaches to determining the quantitative value of the service quality indicator. The authors summarized the existing methods for determining the estimated value of the service quality indicator, and outlined the subjective aspects of the considered methods. The author’s vision of the methodological support for establishing the estimated values of service quality indicators in the field of real estate transactions is proposed.
About the Authors
N. M. Kalinina
Omsk State Technical University (OmSTU)
Russian Federation
Russian Federation
KALININA Natal’ya Mikhaylovna, Candidate of Economic Sciences, Associate Professor, Associate
Professor of Management and Service Department
, Omsk
E. V. Khrapova
Omsk State Technical University (OmSTU)
Russian Federation
Russian Federation
KHRAPOVA Elena Valer’yevna, Candidate of Economic
Sciences, Associate Professor of Management and
Service Department
Omsk
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Review
For citations:
Kalinina N.M., Khrapova E.V. Assessment of the quality of service in the field of real estate transactions: modern methodological approaches. Omsk Scientific Bulletin. Series Society. History. Modernity. 2023;8(3):131-137. (In Russ.) https://doi.org/10.25206/2542-0488-2023-8-3-131-137. EDN: IEYCPY
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