Theoretical foundations for managing service organizations in the context of digital transformations
https://doi.org/10.25206/2542-0488-2023-8-2-138-144
Abstract
The aim of the investigation is to study the theoretical foundations of the management of service organizations in the context of digital transformations. The authors reviewed and clarified such concepts as «digital economy» and «digital transformation». A number of reasons have been identified that cause changes in the theoretical foundations of managing service organizations in the context of digital transformations. It is noted that the main goal of managing service sector organizations in the context of digital transformations is to ensure the effective functioning of service sector organizations in the long term. The key elements of the formation of an effective management system for the organization of the service sector in the context of digital transformations are presented in more detail. The authors propose methods and principles for managing service organizations in the context of digital transformations. The key elements of management of service sector organizations in the context of digital transformations are identified. It is concluded that the application of the principles and methods of managing organizations in the service sector in the context of digital transformations aims to achieve tactical (short-term) and strategic (long-term) goals of the organization of the service sector, as well as increasing the efficiency of its functioning by minimizing unnecessary and unjustified costs and ensuring profit growth.
About the Authors
E. S. Gusar
Institute of Economics and Management (structural unit)
of the Federal State Autonomous Educational Institution of Higher Education «V. I. Vernadsky Crimean Federal University»,
Russian Federation
Russian Federation
GUSAR Evgeniia Sergeevna, Assistant of Personnel Management Department
Republic of Crimea, Simferopol
I. N. Primyshev
Institute of Economics and Management (structural unit)
of the Federal State Autonomous Educational Institution of Higher Education «V. I. Vernadsky Crimean Federal University»,
Russian Federation
Russian Federation
PRIMYSHEV Igor Nikolayevich, Candidate of Economic Sciences, Associate Professor
Republic of Crimea, Simferopol
References
1. Nesterenko E. S., Naumenko R. V. Sistemnyy podkhod kak osnova ponyatiyno-kategorial’nogo apparata tsifrovoy ekonomiki [System approach as the basis of the conceptual and categorical apparatus of the digital economy] // Kreativnaya ekonomika. Creative Economy. 2019. Vol. 13, no. 5. P. 911–926. DOI: 10.18334/ce.13.5.40589. (In Russ.).
2. Kurs «Osnovy tsifrovoy trasformatsii» [Course «Fundamentals of Digital Transformation»]. URL: https://cdto. ranepa.ru/page24969210.html (accessed: 08.07.2022). (In Russ.).
3. OECD. Measuring the Digital Transformation: A Roadmap for the Future. URL: (accessed: 19.06.2022). (In Engl.).
4. Trusevich E. V., Romanyuk E. V., Bajrakova I. V. Osnovnye koncepcii upravleniya organizaciej sfery uslug v usloviyah nestabil’noj ekonomicheskoj sredy [Basic concepts of managing the organization of the service sector in an unstable economic environment] // Problemy social’no-ekonomicheskogo razvitiya Sibiri. Problems of Socio-economic Development of Siberia. 2022. No. 1 (47). P. 55–63. DOI: 10.18324/2224-1833-2022-1-55-63. (In Russ.).
5. Golovtsova I. G., Suchkova M. Yu. Tsifrovaya transformatsiya sfery uslug v novykh usloviyakh [Digital transformation of the service sphere in new conditions ] // Tekhniko-tekhnologicheskiye problemy servisa. Technical and Technological Problems of Service. 2020. No. 4 (54). P. 81–85. (In Russ.).
6. Agafonov V. A. Strategicheskiy menedzhment. Modeli i protsedury [Strategic management. Models and Procedures]. Moscow, 2019. 350 p. (In Russ.).
7. Bazhanov R. S., Shaytura, S. V. Klyuchevyye pokazateli effektivnosti internet proyektov kak osnova izmereniy v veb analitike [Key performance indicators of Internet projects as the basis for measurements in web analytics] // Materialy IV Mezhdunar. nauch.-prakt. konf. Proceedings of the IV International Scientific and Practical Conference. Moscow, 2013. 226 p. (In Russ.).
8. Legostev A. V. Osobennosti vybora konkurentnykh strategiy khozyaystvuyushchimi sub”yektami [Features of the choice of competitive strategies by business entities] // Agroprodovol’stvennaya politika Rossii. Agro-food Policy of Russia. 2016. No. 8 (56). P. 55–57. (In Russ.).
9. Korotkov E. M. Menedzhment [Management]. Moscow, 2018. 640 p. (In Russ.).
10. Fal’ko S. G. Menedzhment dlya rukovoditeley i spetsialistov [Management for managers and specialists]. Moscow, 2018. 272 p. (In Russ.).
11. Bokov S. I. Klyuchevyye printsipy, otrazhayushchiye osobennosti protsessa operativnogo upravleniya [Key principles reflecting the features of the operational management process] // Molodoj uchenyj. Young Scientist. 2013. No. 10. P. 294–295. (In Russ.).
12. Karminskiy A. M., Olenev N. I., Primak A. G [et al.]. Kontrolling v biznese. Metodologicheskiye i prakticheskiye osnovy postroyeniya kontrollinga v organizatsiyakh [Controlling in business. Methodological and practical foundations for building controlling in organizations.]. Moscow, 2021. 256 p. (In Russ.).
13. Pokazateli effektivnosti deyatel’nosti predpriyatiya: kriterii i otsenka [Performance indicators of the enterprise: criteria and evaluation]. URL: https://www.kom-dir.ru/article/1457-pokazateli-effektivnosti-deyatelnosti (accessed: 18.07.2022). (In Russ.).
14. Izmereniye i otsenka rezul’tatov i effektov tsifrovoy transformatsii toplivno-energeticheskogo kompleksa. [Measuring and evaluating the results and effects of the digital transformation of the fuel and energy complex]. URL: https://in.minenergo.gov.ru/upload/iblock/29a/29a0484ea0e4bd272252a486a80f2c32.pdf (accessed: 18.07.2022). (In Russ.).
Review
For citations:
Gusar E.S., Primyshev I.N. Theoretical foundations for managing service organizations in the context of digital transformations. Omsk Scientific Bulletin. Series Society. History. Modernity. 2023;8(2):138-144. (In Russ.) https://doi.org/10.25206/2542-0488-2023-8-2-138-144
Views:
4
JATS XML
Email this article 